Last Updated: September 06, 2026
1. Agreement to Terms
Welcome to Doon Taxi Service ("Company", "we", "our", or "us"). By accessing our website, booking our cabs via phone, WhatsApp, or online booking portal, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Booking & Confirmation
- Bookings are confirmed only after you receive an explicit confirmation from our dispatch team via phone call, SMS, or WhatsApp message along with assigned driver and vehicle details.
- Passengers are responsible for providing correct pickup addresses, contact phone numbers, flight/train timing, and travel dates.
- Any change in pickup timing or route itinerary must be notified to our customer support at least 4 hours before the scheduled pickup time.
3. Pricing, Tolls & Extra Charges
- Base Fare: The agreed trip fare covers the designated vehicle category, driver allowances, and fuel for the agreed route/kilometers.
- Tolls, State Taxes & Parking: State border taxes, fastag/toll taxes, parking fees, and entry permits (such as Char Dham green card or commercial permits) are additional and payable directly as per actual receipts, unless explicitly bundled into an all-inclusive package.
- Night Driving & Extra Hours: Driving in remote hill areas between 10:00 PM and 5:00 AM is subject to safety regulations and may attract night driver charges. Extra waiting charges apply after 45 minutes of scheduled pickup delay.
- AC in Mountain Terrains: In high-altitude steep terrain (e.g. Mussoorie climb, Kedarnath road, Joshimath ghats), the driver may switch off the AC intermittently to maintain vehicle power and engine cooling for safe driving.
4. Passenger Conduct & Safety
- Smoking, consumption of alcohol, or using illegal substances inside our vehicles is strictly prohibited.
- The number of passengers traveling in the vehicle must strictly adhere to the registered RTO seating capacity (e.g., 4 passengers for Sedan, 6 for Ertiga, 7 for Innova Crysta).
- Passengers are requested to take care of their personal belongings. While our drivers are honest and verified, Doon Taxi Service does not accept liability for lost or misplaced items left inside the vehicle.
5. Force Majeure & Route Alterations
In the Garhwal and Kumaon mountain regions, travel schedules can be affected by unpredictable circumstances like landslides, road closures, heavy snowfall, flash floods, or government VIP route restrictions. In such situations:
- The driver and operational team reserve the right to recommend detour routes or pause the trip to ensure the absolute safety of the passengers.
- Any additional kilometers or overnight halt expenses caused by landslides or roadblocks beyond our control will be borne by the customer.
6. Limitation of Liability
Doon Taxi Service strives to ensure prompt, safe, and punctual transfers. However, we cannot be held responsible for missed connecting flights, trains, or events resulting from extreme weather, severe highway traffic accidents, or uncontrollable road jams.
7. Contact Information
For any questions or legal inquiries regarding our terms, please contact us at: