Privacy Policy

Effective Date: September 06, 2026

1. Introduction

At Doon Taxi Service ("we", "our", or "us"), accessible via our website and booking hotline, we are committed to safeguarding your personal information. This Privacy Policy explains what data we collect, how it is used, and the steps we take to ensure your personal details remain confidential.

2. Information We Collect

When you interact with our website or book a cab through our phone, WhatsApp, or booking forms, we may collect the following information:

• Personal Identifiers: Name, phone number, and email address.
• Trip Information: Pickup address, drop location, travel date, time, preferred vehicle type, and flight/train details.
• Technical Data: IP address, browser type, device information, and pages visited on our website to improve user browsing experience.

3. How We Use Your Information

We use the collected information exclusively for providing and enhancing our taxi services, including:

• Dispatching drivers and coordinating timely pickups and drops.
• Sending booking confirmations, driver details, and receipt invoices via WhatsApp or SMS.
• Providing 24/7 customer support and roadside assistance during your journey.
• Improving our fleet services, website performance, and promotional offerings (you can opt-out anytime).

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. Your information is only shared under the following necessary scenarios:

• With Assigned Drivers: We share your name, pickup address, and contact number with the assigned chauffeur exclusively to complete your ride.
• Legal Compliance: If required by Indian law enforcement, court order, or traffic police authorities for security/emergency investigations.

5. Data Security

We implement strict security practices and encryption protocols to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Cookies & Tracking

Our website may use standard cookies and analytics tools (e.g., Google Analytics) to understand website usage trends and improve browsing speed. You can configure your browser to decline cookies if you prefer.

7. Your Privacy Rights

You have the right to request access to the personal data we hold about you or request its deletion from our active booking records. To exercise these rights, please contact our support team.

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us: