Cancellation & Refund Policy

Last Updated: September 06, 2026

1. Overview

At Doon Taxi Service, we understand that travel plans can change unexpectedly. We offer fair, transparent cancellation and refund guidelines for all local Dehradun rides, airport transfers, outstation cab bookings, and Char Dham Yatra holiday packages.

2. Cancellation Policy for Local & Airport Transfers

3. Cancellation Policy for Outstation & Char Dham Yatra

• 7 Days or more prior to travel date: 100% refund of advance deposit minus minimal banking transaction fees (if any).
• 3 to 6 Days prior to travel date: 70% refund of the advance booking deposit.
• Within 48 hours of travel date: 50% refund of advance booking amount as vehicles are reserved and pre-inspected for high-altitude hilly routes.
• No-Show on Departure Day: No refund will be granted if the passenger fails to show up without prior communication.

4. Cancellations Due to Weather & Landslides (Force Majeure)

In Uttarakhand hill sectors, unforeseen mountain landslides, flash floods, or road closures may occasionally cause trip interruptions:

• If a tour cannot commence due to natural disaster, official government advisory, or road closure verified by local authorities before vehicle departure, you may choose either a full refund of the advance or an alternate reschedule date.
• If an ongoing journey is interrupted mid-way due to roadblocks, the fare will be calculated pro-rata on actual kilometers and days utilized up to that point.

5. Refund Processing Timeline

Once an approved cancellation request is accepted:

• Refunds are initiated within 24 to 48 hours.
• The refunded amount will be credited back via the original payment mode (UPI, Google Pay, PhonePe, Bank Transfer, or Debit/Credit Card) within 5 to 7 business days, depending on your issuing bank.

6. How to Request a Cancellation or Refund

To cancel your trip and claim a refund, please reach out to our dedicated support team with your Booking ID / registered phone number: